Shipping & Returns

Regional and International Shipping

Where we ship. Online shipping prices cover the lower 48 states and Washington, DC.

Alaska, Hawaii and outside the lower 48. We don’t price shipping online to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam or other US territories, or to APO/FPO/DPO addresses, and checkout won’t complete for those addresses. Call 1-800-571-2890 or email us and we’ll quote shipping within one business day.

Checkout accepts US addresses only.

During checkout, we provide an estimated delivery date for FedEx or UPS services (generally packages under 75 lbs). While this is usually accurate under normal circumstances, it is not a guarantee.

Weather-related conditions or carrier service issues can affect the delivery date. Notably, these estimates do not apply to orders shipping via LTL carrier (large or heavy items). If you need an order to deliver by a certain date, please call us rather than relying solely on the automated estimate.

Please inspect all items upon delivery and keep the original shipping carton until you are certain the item is correct.

• New, Unused Items: Return within 30 days for a full refund. We pay return shipping if the error is ours (defective or incorrect items). Otherwise, the customer is responsible to pay the cost of return shipping.
• Please Note: The granting of a refund is based on the product being received in re-sellable condition. If the product is returned damaged, no refund will be provided.

The Refund Timeline:

You should expect your refund within three to four weeks. This period includes:

• Transit time for us to receive the return: 5 to 10 business days.
• Processing time once received: 3 to 5 business days.
• Bank processing time: 5 to 10 business days.

How to Initiate a Return

To return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu, and click the Return Item(s) button. We will notify you via email once your refund is processed.